FAQ's

 * What is Selisca?

   Selisca is an online store based in London, England, offering a curated collection of stylish and high-quality women's clothing. We are passionate about providing our customers with pieces that make them feel confident and beautiful.

 * What types of women's clothing do you offer?

   We offer a diverse range of women's clothing to suit various styles and occasions. This includes dresses, tops, blouses, sweaters, cardigans, trousers, jeans, skirts, jackets, coats, and more. Our collections are regularly updated with new arrivals.

 * Where are you located?

   Our main operations are based in London, England.

 * Do you have a physical store I can visit?

   Currently, Selisca operates exclusively online. This allows us to reach a wider audience and offer a more extensive selection of clothing.

 * How can I contact you if I have questions?

   You can reach our customer support team through the "Contact Us" page on our website, where you'll find our email address and a contact form. We aim to respond to all inquiries promptly.

 * How do I place an order?

   Placing an order is easy! Simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Once you've finished shopping, proceed to the checkout where you'll be prompted to enter your shipping details and payment information.

 * What payment methods do you accept?

   We accept all major credit and debit cards, including Visa, Mastercard, American Express, and others. You'll see the full list of accepted card types at the checkout.

 * Is my payment information secure?

   Yes, your payment information is highly secure. We use industry-standard encryption technology to ensure that your personal and payment details are protected during transmission and processing.

 * Can I cancel or change my order after it's been placed?

   We process orders quickly to ensure speedy delivery. If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed for shipping.

 * What if an item I want is out of stock?

   If an item is out of stock, it will usually be indicated on the product page. You may have the option to sign up for email notifications to be informed when the item is back in stock. Popular items can sometimes sell out quickly, so we encourage you to place your order promptly if you see something you love.

 * Do you offer gift wrapping?

   At this time, we do not offer a dedicated gift-wrapping service. However, all our items are carefully packaged to ensure they arrive in excellent condition.

 * Do you offer wholesale pricing for bulk orders?

   Currently, we primarily cater to individual customers. For inquiries regarding potential bulk orders, please contact us through our "Contact Us" page with details of your request.

 * Where do you ship to?

   Yes, we ship internationally! We are happy to deliver our clothing to customers around the world.

 * What are your shipping costs?

   Shipping costs vary depending on the weight of your order and the destination country. You can see the exact shipping costs calculated at the checkout before you complete your purchase.

 * How long will it take to receive my international order?

   Delivery times for international orders vary depending on the destination and customs processing. Typically, international orders can take anywhere from 7 to 21 business days to arrive. You will receive a shipping confirmation email with tracking information once your order has been dispatched, allowing you to monitor its progress.

 * How can I track my order?

   Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website. You can use this information to track the progress of your delivery.

 * Do you offer expedited shipping for international orders?

   Expedited shipping options may be available for international orders depending on the destination. You will see the available options and their associated costs at the checkout.

 * What happens if my international package gets lost or damaged in transit?

   While we take great care in packaging your order, occasionally issues can arise during international shipping. If your package is lost or arrives damaged, please contact our customer support team immediately with your order number and details of the issue. We will work with the shipping carrier to resolve the situation as quickly as possible.

 * What is your return and exchange policy?

   We want you to be completely satisfied with your Selisca purchase. If for any reason you are not, you can return or exchange your item(s) within 14 days of receiving your order, provided the items are unworn, unwashed, with all original tags attached, and in their original packaging.

 * How do I initiate a return or exchange?

   To initiate a return or exchange, please visit our "Returns & Exchanges" page on our website and follow the instructions provided. You will typically need to fill out a return/exchange form and include it with your returned item(s).

 * Are there any items that are not eligible for return or exchange?

   For hygiene reasons, certain items such as lingerie, swimwear (if the hygiene seal is broken), and earrings may not be eligible for return or exchange unless they are faulty. This will be clearly stated in the product description.

 * Who pays for return shipping for international orders?

   For international returns or exchanges, the customer is generally responsible for the return shipping costs unless the item is faulty or we have made an error with your order. We recommend using a trackable shipping service to ensure your return reaches us safely.

 * When will I receive my refund or exchange for an international return?

   Once we receive your returned item(s) and verify that they meet our return policy conditions, we will process your refund or exchange as quickly as possible. Refunds will typically be credited back to your original payment method. Please allow several business days for the refund to appear in your account, as processing times can vary depending on your bank or payment provider. For exchanges, we will ship out the requested item(s) once the original item has been received and processed, subject to stock availability.

 * Do I need to create an account to place an order?

   While you can place an order as a guest, creating an account offers several benefits, such as the ability to save your shipping details, track your order history, and receive exclusive updates and offers.

 * What are the benefits of creating an account?

   Creating an account allows you to:

   * Save your address and payment details for faster checkout in the future.

   * Track the status of your current and past orders.

   * View your order history.

   * Manage your account preferences.

   * Receive exclusive promotions and updates from Selisca.

 * How do I reset my password if I forget it?

   If you forget your password, simply click on the "Forgot Your Password?" link on the login page. You will be prompted to enter your email address, and we will send you instructions on how to reset your password.

 * How do you use my personal information?

   We are committed to protecting your privacy. Your personal information is used to process your orders, communicate with you about your purchases, and provide you with a personalized shopping experience. We may also use your information to send you updates about new arrivals, promotions, and other news from Selisca, but you can opt out of these communications at any time.

 * Is my personal information kept private?

   Yes, we take the privacy of your personal information very seriously. We have implemented security measures to protect your data from unauthorized access, use, or disclosure. We will not share your personal information with third parties for their marketing purposes without your explicit consent. For more details, please refer to our Privacy Policy.